Returns & Exchanges

At Oriental Aromas, we want you to be completely satisfied with your purchase of our signature scents and beauty products. If for any reason you are not happy with your order, we offer a 30-day return policy for items in their original, unopened packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our customer concierge team via email with your order number and reason for return to receive a Return Authorization Code.

• 2.
  Pack Your Items

  Carefully place the unused items back into their original boxes, ensuring they are securely padded to prevent damage during transit.

• 3.
  Ship the Package

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned products, your refund will be processed back to your original payment method within 5-7 business days.